Fireman’s Fund Insurance Company just began a national roll-out of Mitchell’s (www.mitchell.com) Internet-based eGlassMate solution. In slightly more than a month, Fireman’s Fund is 40 percent complete in the roll-out with eGlass already expanding the insurer’s number of glass repair vendors from about 300 to 6500 locations.
“eGlassMate offers our customers greater choice and a faster more efficient claims experience,” said Kevin Romer, vice president of Claims Specialized Services for Fireman’s Fund. “This new efficiency allows the insurance carrier and the glass shop to take the frictional costs out of the claims process which will ultimately benefit the consumer.”
Romer said that “Customers and independent insurance agents will appreciate how easy it is to find a Preferred Shop using FFIC’s Glass Shop Lookup tool on our Web site. All the customer needs to do is provide their policy number to the glass shop. The participating glass shop will then verify coverage, provide invoicing and claim reporting information to Fireman’s Fund using eGlassMate’s on-line connections. It’s a one-stop, no hassle solution.”
eGlassMate allows glass shops to verify the customer’s coverage and to create and submit invoices on the Internet, which replaces paper faxing, mailing, phone calls and re-entering of data for both insurers and shops.
To sign up as a Fireman’s Fund preferred shop, glass shops can go to
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