Severe Weather Boiler and Burst Pipe Claims Remain Below 2010 Winter Levels

February 13, 2012

While levels of boiler breakdown and burst pipe claims have seen significant increases during the recent poor weather, volumes remain below those experienced during the peak of the bad weather period at the end of 2010 according to AXA Assistance UK, a property and motor assistance provider (part of the global AXA Group).

AXA Assistance’s Home Emergency service, used by clients including Swinton, Halifax and Bank of Scotland and The Co-operative Insurance, managed a claim notification every 12 seconds at the peak of the snow and freezing conditions over the first four days of February, where temperatures dropped as low as -9ºC in some parts of England. Heating related claims are three quarters the levels of the peak period in December 2010 and plumbing claims are just over half.

AXA Assistance’s Home Emergency service combines extensive property underwriting skills and strong service capabilities together with a bespoke technology platform to provide a competitively priced, added-value service.

The Home Emergency service contractor network covers the UK with a range of third party service providers operating on a nationwide and local level. The services and insurance products are underwritten by Inter Partner Assistance, the underwriting arm and a fully owned subsidiary of AXA Assistance.

Source: AXA Assistance

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