Pegasystems Inc., a provider of smart business process management (BPM) software, reported that Helphire Group plc, has selected the PegaRULES Process Commander (PRPC) BPM platform to provide end-to-end management of its core claims-handling system.
This will reportedly enable Helphire to increase claims processing, by providing a more consistent and efficient service to customers from its front-office (call center) through to its back-office (legal department). Additionally, the system’s centralized rules engine will allow the company to transfer knowledge across the organization, so reducing costs and the time taken to train new staff.
In providing a range of services to the insurance and motor industries — including complete motor-claims and repair management solutions — Helphire’s claims handling consists of several disparate legacy systems that have either grown organically or been integrated through company acquisition. As a result, Helphire reportedly wanted to maximize the number of claims it could process, by implementing an end-to-end solution that would remove existing inefficiencies as part of a wide-ranging internal program called ‘Kingfisher.’
PRPC will be implemented across Helphire’s complete claims-handling operation to link the various systems and processes involved in case referrals, assessing claim validity, managing services and cost recovery.
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