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According to a 1999 study commissioned by the Alliance of American Insurers (AAI), if you were to build a $25,000... Read More

Old-fashioned words and phrases clutter up claims letters, detract from a professional image and do not belong in your templates... Read More

Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often stodgy,... Read More

Subrogation professionals must become familiar with an increasingly used defense in the litigation of auto insurance subrogation cases. Even if... Read More

While it is proper to admit not being sure of a fact, some claims people get carried away with the... Read More

Jodee Edwards had a home and auto insurance policy issued by insurer Encompass that excluded coverage for loss “arising out... Read More

In my book, The Elements of Business Writing (Pearson Education), I have a section on “Misused and Troublesome Words.” Among... Read More

Subrogation is the legal doctrine which allows one party, usually an insurance company, that pays a loss by its insured... Read More

After the comma, the second most difficult punctuation mark to master is the apostrophe. Apostrophes are troublesome because there is... Read More

In a decision filed July 14, 2017, the US District Court for the Central District of California invoked the Federal... Read More