Articles by Andrea Wells

Anti-Fraud Technology Helps

The use of anti-fraud technology is growing as more insurers see a positive return on investment (ROI). Today’s technology is helping to counter emerging threats such as underwriting scams, money-laundering and cyberfraud. Yet advanced tools such as predictive analysis and …

The Total Package

When considering a job change, don’t forget about the total package. That’s what a recent survey by the National Association of Insurance Commissioners (NAIC) advises for any American considering leaving their job. The survey found that most people fail to …

To Help or Not to Help

In the immediate aftermath of hurricanes, floods and other disasters, it’s not uncommon for people to turn out in large numbers to assist victims, clear debris and chip in on dozens of other tasks to get a community back on …

The ‘Switching’ Economy

New global research finds that as many as two-thirds (67 percent) of insurance customers would consider purchasing insurance products from organizations other than insurers, including 23 percent who would consider buying from online service providers such as Google and Amazon. …

Customer Satisfaction

In a major catastrophe – such as Superstorm Sandy – it’s not surprising that some individuals affected by property loss end up unhappy with their insurance provider. But overall, most property insurance customers feel pleased with their claims experience. That’s …

Having it All

One question often asked of women but not of men in the business world is: Can you have it “all”? Is it possible to have both a successful career as an insurance professional and a family? That’s something men never …

Winning the Game

The insurance industry is winning the game β€” at least when it comes to homeowners claims. Overall customer satisfaction with the property claims experience remains high, according to J.D. Power and Associates’ 2013 Property Claims Satisfaction Study. The study found …

Garagekeepers Sometimes Lags in the Auto Repair Shop

The neighborhood auto repair shop or local gas station might seem to be an easy risk to insure. But there are a few misunderstood coverages, says one California broker specializing in the auto services industry. β€œAny of your auto repair …

Friend or Foe?

Imagining a world operated mostly by computers is not hard. Cell phones have voice controlled assistants. Vehicles come with GPS technology guiding your routes. Robots are increasingly present in hospital operating rooms. And driverless cars will likely be the mainstream …

The Fight Against Fraud

Insurance fraud is not going away, but the industry may be getting smarter about predicting the future. Many fraud fighting initiatives, including predictive analytics and anti-fraud teams, are having an impact. “The insurance fraud problem is estimated to exceed US$40 …