By enabling anytime, anywhere accessibility to a simpler self-service online system, forward-thinking carriers can digitize claims processing, making it dramatically simplified, intelligent, and cost-effective, while boosting customer loyalty at the same time. The argument of ‘digital versus brick-and-mortar’ is almost …
Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light …
While information derived from usage based insurance telematics hasn’t been fully utilized in the claims process, the benefits it can provide – consistency, efficiency and accuracy – offer a way to reduce claims costs according to David Lukens, LexisNexis director. …
Software enabled insurance provider to test process, technology and staffing changes without impacting customers Effectively managing insurance claims is a complex business, especially for a carrier like Westfield Insurance. From the company’s rural roots in Ohio – formed in 1848 …
A recently released LexisNexis Risk Solutions’ study found that carriers that incorporate real time data analytics into the claims process at first notice of loss can more accurately and consistently triage claims, identify potentially fraudulent files and capitalize on subrogation …
Overall satisfaction among homeowners who filed a property claim improves for the second consecutive year, according to the J.D. Power 2014 Property Claims Satisfaction Study. While it has been more than 16 months since Superstorm Sandy hit the Northeast, its …