workflow News

Viewpoint: Don’t Turn Your Claim Department Into Sanitation Workers

There’s an old saying that “#$%^ runs downhill.” So, if you want to find the source of the #$%^ , you go to the top of the hill. A similar saying, more to the point, is “Garbage in, garbage out” …

Viewpoint: The Power of an Optimized Workflow for Claims Adjusters

Claims automation can provide many benefits to the insurance industry. For example, implementing claims automation could free up54 million to 285 million adjuster hours annually, amounting to $1.7 billion to $8.9 billion in cost savings within five to seven years, …

Agents, Adjusters Vulnerable to Lawsuits Even When They’re Not to Blame

Agents and adjusters have completely different roles in the insurance industry but as intermediaries between insurance companies and their customers they have one critical thing in common: They often get pulled into claims lawsuits even though they’ve done nothing wrong. …