The Communication Workshop News

Insurers Shouldn’t Neglect Good Business Writing Skills

Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s bottom line. Offering business writing education to new hires and continuing education to current employees are just two ways that …

Why Good Writing Skills Matter

It’s a good thing claims departments aren’t graded on writing skills because the state of writing within most claims departments today isn’t good, according to Dr. Gary Blake, who sees an average of six to eight mistakes per letter. “Most …