policyholders News

Growing Use of ‘Unlicensed Surrogates’ Worries Policyholder Attorney

Can insurers resolve claims more efficiently by dispatching specialist vendors instead of claims adjusters to determine the cause of loss and the replacement value? Some experts say so. But policyholder attorney Chip Merlin of Tampa, Fla. posits in an Oct. …

Insurers Face Possible British Action Over Calculation of Pandemic Payouts

LONDON — Insurers that do not treat customers fairly when calculating payouts for business interruption due to the coronavirus crisis will face action by Britain’s markets watchdog. The Financial Conduct Authority (FCA) has taken eight insurers to court over business …

Auto Insurers Return Money to Customers During ‘Unprecedented’ Driving Slump

Auto insurers Allstate Corp. and American Family Insurance are returning some money to customers as widespread shutdowns across the U.S. from the coronavirus cut down on driving. Allstate expects to give back more than $600 million, with personal auto customers …

Arizona: No. 14 in Population, but No. 1 in Auto Glass Claims

More auto glass claims are filed in Arizona than any state in the nation. The National Insurance Crime Bureau says there’s something fishy about that. Howard Handler, government affairs director for NICB, said he doesn’t believe Arizona highways have that …

Insurance Department Helps Policyholders Get $6.4M Back

The Louisiana Department of Insurance helped policyholders recover an additional $6.4 million in disputes with insurers in 2012. Insurance Commissioner Jim Donelon tells The Advocate insurers made the additional payments after consumers complained to the Insurance Department about the original …

State Farm Receives Approval to Increase Louisiana Homeowner Rates

Louisiana’s largest insurer of homes has received state approval to boost rates by an average 7.8 percent. State Farm Fire and Casualty Co. says the $32.2 million rate hike goes into effect with new policies on Feb. 15 and renewal …