legacy systems News

Real-Time Digital Claims Payments: The New Path to Customer Loyalty?

Gary was vacationing with his wife in upstate New York when the deer seemingly came from nowhere and leapt across three lanes of highway to total his car. He immediately entered a first notice of loss on his insurer’s website, …

Move Over Adjusters and Underwriters, the Bots Are Coming

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …

Influx of Data Creates Legacy System Conundrum

New data derived from technology innovation is just one of the many reasons insurers are considering the daunting task of implementing new claims systems. A number of recent industry reports indicate that insurance IT spending is expected to increase. Late …

The Legacy Dilemma in Insurance

Imagine that you are looking to purchase a vehicle: You go to the dealership where a salesman guides you to “old reliable,” a less-than-perfect used car. He kicks the tires and assures you it runs well, noting he’s never had …

Migrating Data From Legacy Insurance Software Systems Best Practices

Insurance software offers companies proficiency, flexibility and the ability to organize their workflow and claims to improve both their company objectives and better serve their customers. The legacy systems tend to prevent companies from adopting the necessary next-generation solutions and …