Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power survey of auto and home policyholders. Mark Garrett, director of property and casualty insurance intelligence for the consumer research company, …
Despite adding sophisticated electronic safety features and touch screens that once were prone to glitches, most automakers improved their reliability scores this year in an annual survey of new-car buyers. The latest survey by the J.D. Power consulting firm determined …
After improving in each of the past two years, a decline in satisfaction among the nation’s largest auto insurers is driving overall industry satisfaction downward as customers react negatively to the perception of price increases, according to the latest J.D. …
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from the ecommerce giant. That score surpassed the number two company …