Customer Service News

Ratings: Partners Mutual, Farmers (NJ), Premier Group, United Farm Indiana, Real State, Kansas Med Mutual

A.M. Best Co. has revised the outlook to negative from stable and affirmed the financial strength rating of ‘B+’ (Good) and issuer credit rating of “bbb-” of Wisconsin-based Partners Mutual Insurance Company. Best said the negative outlook reflects “Partners’ trend …

Nationwide Insurance to Hire 1,400, Including 600 in Ohio

Nationwide Mutual Insurance Co. announced it will fill 1,400 job openings, including about 600 in its home state of Ohio. The Columbus-based insurance and financial services company is recruiting for entry-level customer service and claim service positions in central Ohio …

The Academy of Insurance Launches “On Demand” Classes

San Diego – (April 15, 2010) – Now in its fourth month of operation, the Insurance Journal Academy of Insurance is offering “on demand” viewing of previously held classes on topics ranging from “Social Media Marketing” to “Kidnap & Ransom …

Florida’s Northern Capital to Be Liquidated; All Policies End May 30

Judge James O. Shelfer of the Second Judicial Circuit Court of Florida has ordered Miami-based Northern Capital Insurance Co. (NCIC) into receivership for the purpose of rehabilitation. At the same time, the court ordered the subsequent liquidation of the company, …

San Antonio-Based IAS Claim Services Relocates

IAS Claim Services, headquartered in San Antonio, Texas, announced it has completed its relocation of the company’s offices, customer service center and training. The move underscores the company’s commitment to innovate new concepts to deliver value through claim services. The …

United Heartland Names Bartelme Director of Loss Control

Workers’ compensation insurer, United Heartland, in New Berlin, Wis., has appointed Rick Bartelme as director of Loss Control. Bartelme is responsible for implementing United Heartland’s comprehensive approach to loss control, which involves customizing a results-based program to each company and …

Claimant Ordered to Repay $21K to Texas Mutual Insurance Co.

Texas Mutual Insurance Company reported that a Travis County district court sentenced Lashantae Reeves of Houston on workers’ compensation fraud-related charges. The court sentenced Reeves to one year of deferred adjudication and ordered her to repay $21,000 in benefits to …

IAS Claim Services Appoints Kottler President

San Antonio, Texas-based independent claims adjusting firm, IAS Claim Services, has named Paul C. Kottler as the firm’s new president. Kottler brings experience and recognition on a national and international level, building successful regions and divisions of claim service centers. …

Former California State Fund President Earned $1.6 Million

The ex-president of California’s largest provider of workers’ compensation earned more than $1.6 million in her two years on the job, according to a Los Angeles Times report. Janet Frank, 58, was hired in 2007 to oversee State Fund after …

Arrowhead Announces Workers’ Compensation & Commercial Division Executive Appointments

San Diego, CA, 02/26/2010 – ARROWHEAD General Insurance Agency, Inc., a leading provider of top rated insurance programs, is pleased to announce executive management level promotions. These changes are effective immediately and will improve operational customer service and efficiency for …