claims handling News

The Recorded Statement and the Art of Storytelling

Taking a claimant’s recorded statement is often a required portion of your claims investigation process, and for good reason. The statement may impact your decision to accept or deny a claim, as it usually provides valuable information regarding the mechanism …

Women Especially Benefit From Improving Communication Skills

Honing good communication skills can assist claims handling and aid women, in particular. Deborah Shames and David Booth, partners at Eloqui, a Los Angeles-based public speaking training provider, explained the value of communicating well during the Combined Claims Conference held …

3 Ways to Improve Demand Management

The insurance industry continues to evolve each year, forcing carriers to adjust processes and policies in order to keep up with changing demands. One area that has continued to change is the increasing cost of third party bodily injury claims. …

Establishing Value on Contents Claims: 3 Bad Habits to Break

Every insurer wants to settle contents claims quickly and accurately, but how well do we succeed in that aim? Truth be told, inaccuracies related to either the age, brand name, material or size of items can lead to an over …

Hurricane Matthew Claims Offer Opportunity for Travelers to Ramp Up Drone Use

Earlier this month, The Travelers Companies, Inc., announced that it would be using drones to assist in assessing damage resulting from Hurricane Matthew. The insurer deployed a team of newly trained drone operators to inspect residential and commercial property damage …

New FAA Rules Opens Door for Increased Use of Drones in Insurance

The recent release of Federal Aviation Administration (FAA) rules for drones weighing less than 55 pounds will allow drones to be used in more commercial applications, like during claims inspections of individual homes. Susan Williams, content strategist with CoreLogic, discussed …

As Insurers See Value of Vehicle Telematics in Claims Handling, Access to Data Could Change

By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics by Ernst & Young. Because customers have more control, telematics offers the potential for better risk management and more consumer …

Impact of Procedure Code Analysis on Claims Handling Procedures

Investigation into the top 10 procedure codes, based on total allowed amount, experienced by the auto casualty insurance marketplace provides valuable insight for claims organizations, investigators and legislators. With thousands of possible medical services available to medical providers, the injury …

High Performance Claims Handling to Rely on Overlooked Data

A new report highlights the increasing role that cognitive computing will have as its ability to process knowledge catches up with the insurance industry’s ability to process data in the race towards high performance claims handling. The new report, published …

Ascot Underwriting Limited Appoints American Claims Management to Manage Commercial Property Program

San Diego, Calif. (02/20/2014) – American Claims Management Inc. (ACM), a national third party administrator (TPA), is pleased to announce that effective January 1, 2014, it began claims handling for the Commercial Property and Manufactured Homes Program with Ascot Underwriting …