claims adjuster News

The Power of User Experience: How to Simplify the Claims Decision-Making Process

Humans make thousands of decisions every day, from small choices like what to eat, what to watch on TV, or what to wear, to larger decisions like purchasing a home or changing careers. Some of us even suffer from decision …

Court Bars Statute of Limitations Defense Because of Misrepresentations

The owner of Golden Isles Cruise Lines promised to “take real good care” of Robert Bruce Lowie, but he didn’t. After Georgia’s one-year statute of limitations to file a tort claim passed, Golden Isles stopped paying Lowie’s medical bills, even …

Federal Judge Issues Rare Summary Judgment Finding Insurer Acted in Bad Faith

A federal judge in Pennsylvania decided to skip the jury and ruled based on the facts presented in briefings that GuideOne Insurance acted in bad faith by sitting on a church’s property damage claim for six months. U.S. District Judge …

Claims Recruiting: How to Successfully Attract Top Talent

The insurance industry is facing major changes in leadership and staffing as Baby Boomers continue to retire over the next decade. According to the Claims Journal 2014 Job & Salary survey, claims managers are concerned about the aging workforce given …

Tips on Education for Adjusters Going into Management

As claims personnel move into management roles, it’s important for them to understand the organizational structure of their employer as well as understand and align with the company’s mission, according to Marty Frappolli, senior director of Knowledge Resources for The …

Insurance Issues at Heart of New Jersey Congressional Race

Democrats see New Jersey’s 3rd Congressional District as one of their best chances to pick up a House seat in November’s general election in a race full of early spending on accusatory ads, and in which the insurance business looms …

National Independent Adjuster Licensing Regulation Slowly Progressing

During a session held at the Property & Liability Resource Bureau’s national conference in Indianapolis last month, Eric Nordman, director of the Regulatory Division at the NAIC, discussed recent regulation related to independent adjuster licensing. Nordman began by providing an …

Hands-on Training: Why Claims Adjusters Should Get Their Hands Dirty

As a claims professional, you need to know more than insurance regulations and customers’ insurance policies. Depending on your specialty area, you may need to be a motorcycle enthusiast, know the finer points of roof repair or speak the language …

Black Box Implications for Auto Insurers

Though event data recorders (EDR) have been around since the 1970s, the number of vehicles equipped with the devices, also known as black boxes, has increased over the last decade. While data recorded on an EDR can greatly enhance an …

Former California Clams Adjuster Sentenced for Multiple Rapes, Murders

A former state insurance adjuster dubbed the “Westside Rapist” by police has been sentenced to life in prison for murdering seven women in sexual attacks that terrified Los Angeles in the 1970s and 1980s. John Floyd Thomas, 74, pleaded guilty …