Using AI to Provide a More Human Claims Experience September 5, 2024 By Marc Rothchild The robots are coming—and in some cases, they’re here. Advancements in generative artificial intelligence are enhancing claims processes in many...
Viewpoint: How Insurers Can Reconcile Claims, Customers, and Conflicts October 6, 2023 By Marilda Kotze In the eyes of a claimant or beneficiary who has just experienced a claim event, insurance is no longer a...
Using Sophisticated Analytics to Reduce Claims Costs: York April 25, 2014 It’s easy to identify some claims – like spinal injuries — that are going to carry high costs. What’s hard...