chatbots News

As InsurTech Takes Over, Insurers Must Train the Humans that Remain

CHICAGO — As technology eliminates claims jobs through automation, insurers will need to build new skill sets for the employees who remain, speakers said during the second and final day of the Insurance Nexus Connected Claims Conference. Eric Brandt, managing …

Chatbots Growing Role in Insurance Includes Claims

The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to report released Tuesday by research firm …

Future of Claims: Customers Still Want Humans In Process—But Not Too Many

While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders are still wary of do-it-yourself approaches that don’t give them access to empathetic humans. Those customers who have filed claims …

Insurtech Startup Pitching Chatbots for Workers’ Comp Claims

For years, automobile insurers have used automatic dialogue devices, called chatbots, to field calls from policyholders when they report claims. Last year, personal insurance startup Lemonade took the technology up a notch, boasting that it was closing claims in seconds …

Straight Talk About Chatbots: Minimizing the Risks to Reap the Rewards

Using technology to sell insurance and gather claims — it seems like the stuff of science fiction. However, advances in natural language processing and artificial intelligence (AI) have led insurance companies to adopt smarter, more automated solutions for assisting customers …

Move Over Adjusters and Underwriters, the Bots Are Coming

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …

Insurers Embrace AI to Communicate With Customers

Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …

Chatbots the New Way to Communicate With Your Employer

Starting this July, when customer service employees at Overstock.com are too sick to come to work, they’ll tell Mila they’re not feeling well using an app on their phones or computers. “I’m sorry to hear that,” Mila will respond. After …

Forget Apps, Messaging Bots Are What’s Hot Right Now

The robots are coming – to help run your life or sell you stuff – at an online texting service near you. In coming months, users of Facebook’s Messenger app, Microsoft’s Skype and Canada’s Kik can expect to find new …