How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that...
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In almost every writing skills seminar, there comes a moment in which a participant finds that one of the notions...
By far, the trickiest punctuation mark in claims writing is the comma. There are eight comma rules, which we didn’t...
Not long ago, a judge decided a bad faith lawsuit in favor of a plaintiff because the lack of a...
As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site...
I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay...