Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders are pleased with the process, J.D. Power said in its first U.S. Claims Digital Experience Study. “Personal interaction continues to …
With insured losses projected to reach $4.2 billion, Hurricane Isaias’ rampage from the Caribbean to Canada was the first significant event from a claims perspective since Hurricane Irma struck Florida in 2017, a claims executive for Crawford & Co. said …
Social distancing has been a boon for the use of photo estimates after auto collisions. CCC Information Services said that the share of claims processed through its Quick Estimate product increased 125 percent from January to April. “Based on our …
Another state insurance commissioner is warning auto insurers about the overuse of photo estimates when making settlement offers. Vermont Insurance Commissioner Michael Pieciak issued a bulletin on Thursday to “clarify the division’s position regarding the use of visual adjusting.” “While …
Virtual insurance claims services company Snapsheet has closed on $29 million in Series E funding. The company said it will use the funds to expand beyond auto into all lines of property/casualty insurance and expand globally as well as enhance …
FAIRBANKS, Alaska– The state has dismissed criminal charges filed last summer against the coordinator of Village Public Safety Officers for interior Alaska. The Fairbanks Daily News-Miner reports 41-year-old Jody Juneby-Potts was charged in July with criminal mischief after using a …
New data from the latest Farmers Seasonal Smarts Digest reveals that 60 percent of all comprehensive hail claims occur between March and May. Drivers from California to Virginia, and everywhere in between, should be aware of the potential for hail …
Today’s windshields are poised to start thinking for themselves – but at what cost? When windshields were introduced in the early 1900s, they were not sophisticated devices. In fact, they were optional. Motorists got to choose whether their new car …
Allstate Corp., the largest publicly traded U.S. car and home insurer, said fourth-quarter profit fell on a surge in auto claims. Net income declined 41 percent to $489 million, or $1.18 a share, from $824 million, or $1.86, a year …
Kansas City, Kansas tops the chart for the first time ever as the safest driving city in America according to the eleventh annual “Allstate America’s Best Drivers Report.” The report, based on Allstate Insurance Company claims data, ranks America’s 200 …