apology News

Should Insurers Consider Apologies in Claims Handling?

Despite the prevalence of apologies in our society –think Lance Armstrong, Tiger Woods, Mel Gibson and Bill Clinton – the idea of offering an apology as a result of a claim is rarely considered in the insurance industry, according to …

Mass. Embraces ‘Disclosure, Apology, Offer’ Approach for Med Mal Cases

A newly enacted law in Massachusetts will adopt the “Disclosure, Apology, and Offer” approach to help resolve malpractice cases. The healthcare cost control bill — recently passed by the Massachusetts legislature and signed by Gov. Deval Patrick on August 6 …