ACD’s Touchless Solution the Right Way to Manage Claims in Today’s Environment

March 24, 2020

Carlsbad, CA, March 24, 2020 During this time of uncertainty that includes restricted travel in many states, ACD has a touchless solution auto insurers and adjusters can implement right away. The photo estimating solution is called Self(ie)™ and when paired with ACD’s cloud-based AutoLink® platform, claims are managed quickly and efficiently.

How Self(ie)™ works
Once the adjuster sets up the claim assignment and selects Self(ie)™as the method of vehicle inspection, a secure web link is sent to the customer. This connects the customer to an intuitive interface where he or she is walked through how to take a series of photos documenting the damage to their vehicle. Using this self-service option, the job of taking photos can be done solo, in the customer’s own driveway, without any outside visitors. ACD, in conjunction with the assigned adjuster, uses these photos to manage the claim and complete the estimate.

With Self(ie)™ there’s no app downloading necessary – the customer receives the web link they need to start the photo documentation. What sets Self(ie)™ apart from the other mobile self-service applications is the ability to transition to a traditional appraisal should details of the loss change. Without missing a beat, ACD can dispatch the claim to the largest network of qualified damage experts.

“Right now, with many staff adjusters not able to inspect vehicles in-person, carriers are quickly needing another option for managing their customers’ claims,” said Tara Esquivel, ACD’s Vice President of Corporate Accounts. “Selecting Self(ie)™ as the method of inspection is seamless and can be utilized in our carriers’ existing environments and workflows. It’s super simple and we can be on board helping out in a matter of minutes,” Esquivel stated.

With a mission of shortening the claims process and driving client satisfaction, ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD partners with tier 1 insurers, midsize carriers, TPAs, fleet administrators and self-insureds to provide the leading SaaS platform that drives workflow optimization and efficiency. For more information, visit To start using Self(ie)™ contact Tara Esquivel at or 888-403-4223, ext. 706.

Media Contact:
Eunice Tanjuaquio Bray
Communications & Marketing Specialist
(888) 403-4223 ext. 762

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