Los Angeles-based Farmers Group Inc. appointed Mike Cuffe, former assistant vice president of claims training and development at the University of Farmers, to vice president of claims training. He will oversee the training of new and veteran claims representatives at the University of Farmers, the certification and career development of supervisors and managers, and the development and implementation of the new “Connections” customer service programs.”
Cuffe joined Farmers from J.D. Power and Associates in 2005. He ran the firm’s worldwide training organization for nine years. Previously, he held senior educational positions with Schneider Electric and Square D Electric.
The University of Farmers, a leadership, claims and management training facility located in Agoura Hills, Calif., offers training to Farmers 15,000 agents, 500 district managers, and 10,000 claims staff year-round.
Was this article valuable?
Here are more articles you may enjoy.