Oregon Establishes Toll-Free Consumer Complaint Line

Oregon’s Insurance Division has established a new toll-free telephone number so that consumers can more easily contact the department with questions or complaints about agents or companies, order insurance publications, or request complaints forms. The new toll-free number is 888-877-4894.

Insurance Division Administrator Joel Ario said the number will help to alert regulators to larger problems in the insurance marketplace.
“Complaints help us identify the most important insurance problems for Oregonians, so we can target our enforcement and consumer education resources to the areas where they’re needed most,” he said.

The Insurance Division’s Consumer Advocacy Unit annually resolves about 4,000 complaints about all types of insurance, and handles about 20,000 telephone inquiries each year, the DOI said.

Source: DOI