The California Insurance Guarantee Association (CIGA) and Guidewire Software, a provider of solutions to property and casualty and workers’ compensation insurers, announced that CIGA has selected Guidewire ClaimCenter as its new claims system. ClaimCenter will support the end-to-end claim handling process for all lines of insurance supported by CIGA, including workers’ comp, personal lines, and other commercial lines.
CIGA was created by the California Legislature to pay claims of insolvent insurance carriers, and serves as an element of the California insurance market. In order to streamline claims handling and standardize disparate claims adjudication processes in a highly complex environment, CIGA embarked on identifying a claims management system to leverage across all claims handlers and insolvencies. The system needed to be flexible enough to accept new insolvencies and scale to support over 1,000 claims handlers across multiple locations.
After an evaluation of available claims systems, CIGA selected Guidewire ClaimCenter reportedly because of its comprehensive claim handling features, robust technology, and ability to support CIGA’s complex requirements, including conversion of existing claims from multiple sources.
ClaimCenter provides the functionality and support needed by CIGA’s claims organization to meet its most important business objectives. The new system will reportedly enable CIGA to:
— Define consistent claim handling processes across multiple insolvencies and locations;
— Ensure compliance with all relevant regulatory requirements of the State of California;
— Convert open claims from multiple existing sources;
— Adapt the solution to support possible insolvencies in the future.
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