A report shows Tennessee driver’s license offices have failed to deal with complaints about long waits for customers and now the problem is rude employees.
Tennessee Department of Safety Commissioner David Mitchell said that top management was changed at Chattanooga’s Bonny Oaks driver license station and employees took a course in customer relations after persistent complaints about rudeness.
Officials told the Chattanooga Times Free Press that among other problems, one employee repeatedly referred to an American Indian customer as “chief.”
Mitchell said the department does not tolerate that type of activity.
A recent comptroller’s performance audit shows the department’s driver license issuance division has not fully addressed lengthy customer waits outlined in 1997 and 2004 audits.
Information from: Chattanooga Times Free Press,
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