The Texas Department of Insurance (TDI) announced it has deployed staff to the Texas disaster recovery center in El Paso to assist residents with their insurance questions and claims, including workers’ compensation claims, in the wake of the area’s recent floods.
TDI staff will help consumers make contact with their insurance companies, answer questions and, if needed, file complaints. The El Paso DRC is located at 7500 Viscount, Suite 292, and is open from 9 a.m. to 6 p.m. MDT.
Typically, homeowners insurance policies do not cover flooding. Coverage for damage caused by rising waters must be obtained from the National Flood Insurance Program offered by FEMA. Flood damage to a vehicle may be covered by auto insurance if the policy has “comprehensive” coverage.
TDI toll-free information numbers:
1-800-252-3439 (TDI Consumer Help Line)
1-800-372-7713 (Division of Workers’ Compensation customer service)
1-800-252-7031 (Workers’ Compensation Claim Assistance – Field Offices)
Workers’ Compensation Assistance Available
TDI can help direct workers’ compensation benefit checks to injured workers in El Paso who may have been forced from their homes by the flooding. Injured workers should call TDI’s Division of Workers’ Compensation at 1-800-372-7713.
Help Prevent Insurance Fraud
Disaster scenes often attract criminal activity. Crooked building contractors and unlicensed public insurance adjusters try to exploit the confusion and emergency conditions and cheat you and your insurance company. If you suspect fraud, please call TDI’s Fraud Hot Line toll-free at 1-888-327-8818.
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