Austin-based Texas Mutual Insurance Company reported it has created an account executive council (AEC) designed to help the company make its online services better for agents’ account executives, or customer service representatives (CSRs).
“We want to use these account executives’ expertise to help guide our future enhancements to our online services,” said Ken Lauber, Texas Mutual vice president of field operations. “They can help us make our functions easier for the end-user, which will help us and their agents gain efficiencies.”
The AEC will meet periodically to discuss how Texas Mutual can better serve the agent community through improved workflow, company relationships, and communication.
At the July meeting, the group applauded Texas Mutual’s current online services and discussed ways the company could continue to improve its Web site.
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