Chubb Revamps Global Claims with 3 Leadership Moves

Chubb Limited said it made three leadership appointments within its global claims organization.

Lisa Wilson has been named head of North America claims, overseeing all aspects of North America commercial and personal lines claims and services, effective immediately.

Wilson will lead claim handling, technical execution, and further embed digital capabilities into claims processes. She will report to Kevin Rampe, senior vice president, Chubb Group, global claims officer and Juan Luis Ortega, executive vice president, Chubb Group, president North America Insurance.

Wilson joined Chubb in 2023, most recently serving as Chubb’s deputy head of North America claims. She previously was head of coverage and complex claims and division president of Brandywine Holdings, overseeing the company’s legacy and runoff claims organization.

Jamie Trish has been named global claims operations officer, responsible for the global claims operational infrastructure. She will define operational priorities, service standards, and operating models, with oversight including claim centers, vendor management and customer experience around the globe. Her appointment is effective Oct. 26, and she will also report to Rampe.

Trish joined Chubb in 2024 as claims transformation officer before becoming Chubb’s global transformation officer.

Norm Rafsol has been appointed global claims technical director, effective immediately. He will be responsible for working across Chubb’s claims organization to strengthen its global framework for reporting and monitoring material claims, claim trends, developments, and emerging exposures. He will also provide technical oversight of Chubb’s world-class standards for complex and high severity claims globally. Rafsol will report to Rampe.

Rafsol joined Chubb in 2007 as senior vice president, professional liability underwriting. He most recently held the role of head of financial lines, cyber claims and claims segmentation, with oversight of Canada and Bermuda claims. He has also managed casualty claims and Chubb’s regional claims executives.