One year after the launch of Property Damage Appraisers’ virtual, web-based estimating tool PDA Xpress, the results are in – nearly 50 percent of PDA Xpress estimates are completed in 45 minutes or less.
The tool is performing so well that PDA has committed to reducing the promised cycle time from three hours to two-and-a-half hours.
“We’re continuing to set the bar for the claims industry resulting in cycle time reduction, increased accuracy and improvement in satisfaction,” said Tom Slimak, chief business development officer. “The fact that we’re able to beat industry norms for cycle time is great. When estimates are completed accurately, this translates into better results across the board. We anticipate that the headway we’re making will lead customers to expect top-notch service from all facets of their experience.”
Low Supplement Ratio: 9 Percent
In the insurance industry, a low supplement ratio is the result of accurate, quality estimates and expert appraisers. On a granular level, it’s an indicator of the percentage of estimates that require an additional review because the original estimate was not accurate or complete. PDA Xpress’ supplement ratio is extremely low at 9 percent. This means that the majority of PDA estimates were completed without error, saving companies time and money.
High Net Promoter Score: 94 Percent
To top that off, PDA earned high marks on the Net Promoter Score (NPS). NPS asks how likely a customer would be to recommend a company to a peer. PDA Xpress customers’ NPS is 94 percent. Extensive research has shown that an NPS acts as a leading indicator of growth.
To learn more about PDA and PDA Xpress, visit www.pdacorporation.com/pdaversus.php.
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