Shapiro to Lead Liberty Mutual’s Commercial Claims Division

Liberty Mutual announced that Glenn T. Shapiro has been appointed executive vice president, commercial insurance, and chief claims officer. Shapiro succeeds George A. Neale, who recently retired from the company.

Based in the company’s Boston home office, Shapiro will lead a commercial lines claims organization whose goals are to deliver industry leading claims outcomes that meet or exceed customers’ needs, and further enhance the relationships between claims personnel and agent and broker partners.

“Under Glenn’s leadership, we’ll continue to leverage our national scale and strengthen our local claims service teams to best serve our agents, brokers, and policyholders,” said J. Paul Condrin, executive vice president, Liberty Mutual Insurance, and president, Commercial Insurance.

Shapiro has more than 23 years of industry experience, including leadership positions in personal, commercial, and disability claims organizations. Prior to this appointment, Shapiro was senior vice president and manager of field operations for commercial insurance claims. He has also served as senior vice president of claims for Safeco Insurance, a Liberty Mutual Insurance company.

Source: Liberty Mutual Insurance