The Institutes Acquire Certification Program from Crawford & Company

March 1, 2013

The Institutes have acquired the Property Technical Certification (PTC) program from Crawford & Company. The PTC program provides a performance-based industry standard for claim adjusters to demonstrate technical and ethical competence, with a focus on accurately estimating property losses.

“We are very excited about this opportunity to offer additional professional development options for claim professionals,” said Peter L. Miller, CPCU, president and chief executive officer of The Institutes. “The PTC program enables us to provide a comprehensive portfolio of claims education to our customers.”

The PTC program consists of three different levels of knowledge including:

  • PTC I—Core Property Program
  • PTC II—Exterior Loss Adjusting
  • PTC III—Interior Loss Adjusting (still in development)

PTC I and PTC II are currently being transitioned to The Institutes’ online learning platform and will be available in May 2013. Prior to May, Crawford & Company will continue to host the PTC courses. PTC I and PTC II each consist of 12 online courses with a required pre-assessment, audio, quiz questions, performance support files and a final exam embedded.

Upon successfully completing the 12 online courses, individuals will receive a certificate for each level completed. Each course will be filed separately for continuing education (CE) credits. The Institutes will recognize previous completers of the courses and will be contacting current participants to ensure a smooth and nondisruptive transition.

“This acquisition validates the importance of the PTC program in defining a standard technical curriculum for property claims adjusters,” said Douglas F. Dell, senior vice president of e-learning services for Crawford & Company. “The purchase establishes a long-term partnership between Crawford and The Institutes.”

For more information on the Property Technical Certification program, visit

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