In order to automate and simplify the end-to-end vehicle rental workflow for insurance carriers, Mitchell International, Inc. has partnered with Enterprise to integrate rental car services into both its auto repair management and insurance claims management software.
The integration simplifies the rental process by eliminating manual updates and “middleman” communication between the insurer, body shop, rental agency and consumer.
When a repair is delayed, an automatic notification can be sent from RepairCenter’s shop management system directly to WorkCenter insurance users or to the Enterprise representative to let them know they need to perform a rental task. Representatives and claims handlers will be able to manage vehicle rental tasks through WorkCenter such as send rental requests, extend rentals and receive rental updates.
Source: Mitchell International, Inc. and Enterprise Rent-A-Car
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