Settling Claims on the Fast Track

January 14, 2009

  • January 14, 2009 at 12:35 pm
    Jim Morrison says:
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    Anyone have any experiences with using this model in auto, motorcycle, RV, Marine small boat/yacht etc? Does it work?

  • January 14, 2009 at 2:58 am
    Hunter Lott says:
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    Absolutely. We have taken this system past property and applied it to our Heavy Equip, RV, Pleasure Craft claims as well. It is a very advantageous claims handling system considering there is not a set estimating software for the above lines of business. I would be more than happy to show you an example report to help give you an idea. In today’s world, constant access to the internet allows us to exponentially expedite our services…the caveat being more satisfied customers.

  • January 14, 2009 at 3:16 am
    Brian Sigmon says:
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    I set up a Fast Track unit while working for a national TPA account to handle third party property damage claims. Previously these were mixed in to the assignments of the staff at large.

    By concentrating them in one unit we decreased the shelf life of these type claims, reduced rental expenses and allowed the more experienced staff to concentrate on the bodily injury exposures in the more serious files. Technology and good process design can make a big difference in a claims operation.

  • January 20, 2009 at 6:51 am
    Tori says:
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    There is some new technology to assist with this, but fast tracking claims isn’t new. A lot of carriers have split out the various types of claims with multiple adjusters working one file. The comment on making it possible for adjuster’s to concentrate on specific lines is certainly valid. Work loads must be considered though. If there’s too many claims and not enough people, customer service suffers.



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