Merastar Insurance Company, a specialist in employer-sponsored personal automobile and homeowner’s insurance, and Guidewire Software, a provider of solutions to property and casualty and workers’ compensation insurers, announced that Merastar has fully deployed Guidewire ClaimCenter for all Merastar’s lines of business, replacing the insurer’s legacy COBOL-based system.
With completion of the nine-month, on-time, on-budget ClaimCenter project, Merastar’s 40 adjusters have migrated from a reported cumbersome and out-of-date green-screen legacy environment to a real-time, web-based claims system. The new ClaimCenter system reportedly brings Merastar better and broader access to claim information and an overall improvement in claim handling, including payout accuracy and reduced closure times.
Guidewire ClaimCenter also enables Merastar to:
* View claimant policy coverages ‘at-a-glance’, without needing to decipher coverage codes;
* Create diary entries automatically, improving productivity and efficiency, and reducing errors;
* Enter more detailed claim information, resulting in better decisions;
* Provide 24/7, secure, online access to consolidated claim files, improving adjuster efficiency and greatly reducing service delays.
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