ImageRight, a provider of document management and workflow solutions for insurers, and Guidewire Software Inc., a provider of solutions to property and casualty and workers’ compensation insurers, announced that their mutual client, Canal Insurance, has successfully integrated the claims and document management processes using Guidewire ClaimCenter and ImageRight Document Management.
Previously, a Canal Insurance claim handler would receive e-mails, with or without attachments, from attorneys or adjusters with information specific to a claim. The e-mail would sometimes reportedly be sent to the wrong person, and would have to be re-routed, causing delays. Once the correct claim handler received the e-mail, he or she had to read, print, and file it.
To overcome this reportedly highly manual, error-prone and ineffective process, Canal Insurance chose ImageRight and Guidewire Software. With the new process, all claim-related e-mails are sent to one central e-mail box and are processed by ImageRight.
Then through Guidewire ClaimCenter, the appropriate claim handler is automatically notified when new documents are available. Claim handlers can then simply click on the document from their ClaimCenter desktop to view the text of the e-mail, or link to their ImageRight application to view all related documents and attachments. These e-mails and attachments become part of the electronic claim file and can be accessed anytime by the appropriate claim handler.
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