ADP Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair and automotive recycling industries, announced that Cars Collision Centers will use ADP’s estimating system and claims management applications in its 30 shops to manage assignments for insurance companies.
Cars Collision Center will use Shoplink, ADP’s computerized estimating system, ADP Dispatch, a web-based claims management application that streamlines scheduling of appraisal resources on claims, and ADP Claims Manager, a web-based claims management application that improves productivity through real-time centralized access to electronic claim data.
The Cars Collision Centers’ customer care center is reportedly central to the collision group’s success. It has evolved over the past two years and was developed with insurance direct repair programs in mind. The customer care center is able to accept orders directly from insurance companies and assign them to shops that can readily accept the work based on their schedule.
ADP Claims Services Group, a wholly owned subsidiary of Automatic Data Processing Inc. is a provider of integrated business solutions for clients in the property and casualty, collision repair and automotive recycling industries.
Cars Collision Center has 26 state-of-the-art collision repair facilities and three full-service towing facilities. The Cars Collision Group has 10 metropolitan Chicago facilities, eight northwest Indiana shops and eight Colorado locations.
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