AIG Companies Unveil iClaims Capability for Primary Claims Operations

May 27, 2004

The AIG Companies announced the implementation of iClaims, a document management imaging technology that electronically scans and routes all claim documents to the appropriate specialist, in their Primary Claims’ workers’ compensation offices.

The iClaims technology reportedly expedites claims management through the efficiency of a paperless claims process. The system’s high-speed scanners streamline claims intake, minimize administrative burdens and allow claims staff to bring greater focus to the servicing of claims. The electronic claims environment gives claim specialists faster access to the information they need, facilitating more timely claim resolution for insureds.

The iClaims system also provides a method for effective disaster recovery. As images are scanned into iClaims, they are replicated on a real-time basis at the company’s disaster recovery site.

Following nationwide implementation in Primary Claims’ property and casualty operations in 2003, iClaims is now being rolled out to its workers’ comp offices. The iClaims technology will be based in two regional processing hubs in Alpharetta, Georgia, serving claims offices in the Eastern zone, and Olathe, Kansas, serving claims offices in the Western zone.

Full installation is expected by the end of the third quarter.

For more information on iClaims or the Primary Claims division of the AIG Companies, contact

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