ISO Launches Major New Microsoft® .Net-Ready Version of ISO Claims Outcome Advisor Solution

May 11, 2004

The Insurance Services Office, Inc. announced that it has launched the new Microsoft® .Net-ready version of its powerful ISO Claims Outcome AdvisorTM (COA) personal injury claims management solution.

“COA Release 3.1 personal injury claims solution offers new enhancements and improvements for a range of functions, including Treatment Protocols, Medical Library and Settlement Analyzer,” said the bulletin.

Major new features include “the Treatment Protocols function and
enhancements to the COA Medical Library and Settlement Analyzer tool. This will enable claims handlers, managers and third parties across the entire enterprise to manage information about personal injury claims via a secure web browser, thereby speeding up claims resolution, improving accuracy and ensuring best practices,” the announcement continued.

The ISO described COA 3.1 as “the only comprehensive .Net-ready personal injury claims solution in the market.” Its features enable “insurers to integrate their personal injury claims systems across different platforms, applications and programming languages throughout their IT infrastructures. COA’s ASP-based delivery method and web-services integration allow insurance companies to deploy the solution rapidly with a low initial investment and integrate with other .Net systems, such as claims administration systems.”

Lee Fogle, vice president of ISO’s Claims Services Division noted: “The market for adjusting bodily injury claims is facing ever-changing demands. To meet these evolving requirements, ISO is committed to continuously enhancing the capabilities of the ISO Claims Outcome Advisor solution. With Release 3.1, we have taken a major step toward improved functionality with the new Treatment Protocols feature and significant improvements to the COA Medical Library and Settlement Analyzer tool. By making the new version .Net-ready, we are also web-enabling this functionality for many users to access remotely certain modules and monitor the progress of claims.”

For more information on ISO Claims Outcome Advisor, contact Carole Garren at
(803) 731-6670; e-mail

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