ADP Makes Available New Managed Repair Service Administration for Carriers

March 11, 2004

eAutoclaims, a provider of claims management services, and ADP
Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair and automotive recycling industries, announced an agreement offering insurance carriers a new service to more efficiently and effectively administer their managed repair programs.

Under the terms of the agreement ADP will offer a new solution, ADP Managed Repair Service, powered by eAutoclaims. It will reportedly differ from other managed repair solutions in the industry. This service will allow insurance companies to benefit from web-enabled, streamlined, electronic assignments and
dispatch within a fully managed repair network of more than 2,600 qualified collision repair shops and independent appraisers. Such electronic assignment and claims handling reportedly eliminates the time-consuming traditional claim process of phone calls, faxes and emails.

Insurance companies will reportedly benefit from estimate review services to ensure adherence to industry guidelines. They will also benefit from services that track and coordinate other aspects of the claims process at a lower cost, while helping to manage the overall repair quality.

The agreement contemplates that certain ADP-directed enhancements will be made to the current service offerings of eAutoclaims, and is terminable by ADP if certain conditions are not satisfied within 45 days after its effective date and thereafter.

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