First Notice Systems Inc., a provider in claim reporting solutions for the insurance industry, and Guidewire Software, Inc., a provider of claims solutions to property and casualty and workers’ compensation insurers, announced the formation of a strategic alliance that gives insurance carriers an end-to-end claims reporting and management solution.
Customers of both companies can now easily leverage First Notice’s expertise and value-added services at first notice of loss and Guidewire’s downstream claims processing system to enhance claims handling procedures and improve customer service.
“Our claims system is built to handle very detailed loss information and provide adjusters with all the tools and information they need to do their jobs more efficiently,” said James Kwak, vice president of Marketing, Guidewire Software. “Importing loss information directly from First Notice gives our customers rapid access to complete FNOL information, letting adjusters start adjusting claims immediately rather than continuing to gather loss information.”
Both Guidewire’s claim system, Guidewire ClaimCenter, and First Notice’s claim intake application, ClaimCapture, are Web-based and designed to be tailored by customers to their unique business requirements. This architecture allows seamless integration to 3rd party systems for services such as direct repair program referrals, ordering police reports, flagging suspicious claims, and more, with notifications of these activities transmitted directly into the claim file.
Both applications can also easily integrate with multiple legacy systems, including policy administration systems.
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