Florists’ Mutual Insurance Company (Hortica), an Illinois-based provider of employee benefits and insurance to companies in the horticultural industry, announced that a locked shipping case containing magnetic backup tapes cannot be located. Hortica believes that the backup tapes contained personal information including names, Social Security numbers, drivers’ license numbers, and/or bank account numbers.
The company said the locked shipping case was being transported by UPS from a secure offsite facility to the company’s Illinois headquarters. UPS informed Hortica that the shipping case could not be located, and Hortica has been working with UPS in an attempt to locate the case. On April 5, 2007, UPS notified Hortica that all internal recovery processes had been exhausted and the shipping case could not be located.
Hortica is continuing its investigation of this incident and is working with various law enforcement agencies to locate the shipping case. A possibility remains that the shipping case may be found within UPS’s shipping or another storage facility.
“UPS and law enforcement agencies have no evidence to indicate an unauthorized individual has possession of the tapes,” said Robert McClellan, president and chief executive officer. “It is important for customers to note that these tapes cannot be read without specific computer equipment and software.” Mr. McClellan said Hortica has since altered its backup tape storage procedures so shipment of backup tapes by common carrier is no longer required.
No unusual activity involving customer information has been reported to the company. However, Hortica recommends that people possibly affected by this incident take the following steps to protect themselves:
1. Remain vigilant by reviewing account statements and immediately report any suspicious activity.
2. Place a fraud alert on credit files by calling the three national credit reporting agencies at the following information: Experian — 888-397-3742; Equifax — 800-525-6285; TransUnion — 800-680-7289. A fraud alert lets creditors know to contact you before opening new accounts. More information regarding fraud alerts is available on www.AnnualCreditReport.com.
3. Periodically check credit reports from each of the consumer reporting agencies listed above. Receive a free credit report by going to www.hortica-insurance.com and click on AnnualCreditReport.com. If fraudulent transactions are found, the credit reporting agency should be contacted immediately to determine how to have the transaction deleted.
For more information on identity theft, concerned individuals should visit the website of the Federal Trade Commission (FTC) at http://www.ftc.gov/bcp/edu/microsites/idtheft/ or call the FTC hotline at 1-877-IDTHEFT. Any suspected identity theft should be reported to the FTC immediately. For affected persons who may have questions for Hortica, they may call 1-800-851-7740 or e-mail Hortica at firstname.lastname@example.org. Information regarding the loss of the locked shipping case will also be posted on Hortica’s Web site at www.hortica-insurance.com.
Source: Hortica Insurance
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