Safelite Solutions National Contact Centers Obtain ISO Certification

Ohio-based Safelite Group, a provider of property and casualty claims management solutions and auto glass products and services, reported that Safelite Solutions’ national contact centers in Columbus have passed an independent audit and fulfilled the requirements for ISO 9001 2000 certification on the first attempt.

The internationally-recognized ISO 9001 2000 standard is applicable to any manufacturing or service industry. Created by the International Organization for Standardization (ISO), its objective is to set international requirements for quality management systems and is considered a benchmark of excellence.

The Safelite Solutions contact centers provide third party administration services to the property and casualty insurance industry, as well as the fleet industry.

Safelite Solutions also announced the implementation of a new quality control system that will monitor and record 100% of the voice and the keystroke activity of their customer service representatives.

Safelite Group is the parent company of Safelite Solutions, a third-party administrator of property and casualty claims.