In 2004, the automotive claims industry was faced with providing the replacement costs of mobile electronics systems more than 400,000 times.
To address this issue, Chicago-based CCC Information Services Inc. (“CCC”) has entered into an agreement with Coordinated Claim Services, LLC (“CCS”) to refer customers to CCS for replacement of mobile electronics.
CCC, a subsidiary of CCC Information Services Group Inc., is a supplier of information technology software and services to the auto-claims and collision-repair industries. CCS has more than 12 years experience processing mobile electronic replacement-related claims exclusively for the insurance industry.
CCC’s customers can send mobile electronic system claims to CCS via CCC Autoverse Claim Management – CCC’s centralized web solution designed to dispatch, receive, review and conclude the process of a claim. With CCC Autoverse Claim Management, users can access an electronic file folder giving them a common area in which they can enter, retrieve and augment pertinent information relating to the claim.
Following receipt of the claim, CCS immediately contacts the insured to verify the correct make and model of the equipment. A member of the CCS team – claim specialists who are industry-certified mobile product specialists and installers – determines the comparable replacement equipment using a proprietary database of mobile electronics equipment, developed over the course of a decade.
CCS has access to virtually every type and brand of mobile electronics – including car stereos and accessories as well as multi-media video and navigational systems.
Once the replacement equipment is determined, CCS provides installation options through a nationwide network of more than 4,000 installation facilities.
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