David Morse & Associates, a national claims administration and independent adjusting company based in Los Angeles, has now opened a new claims field office in St. Louis.
This new office gives DM&A claims coverage in Missouri and southern Indiana. DM&A is one of the few claims companies that is actively expanding in the current hard insurance market, now with 36 offices in 16 states and large regional claims centers in Los Angeles, Battle Creek, MI and New York City.
David Morse, founder and Chairman of DM&A, stated “Many companies have been contracting in the hard market over the last two years. Our strategy has been to offer premier service, to let the market know about our services, and to continue to expand our presence nationwide. We have expanded every year we have been in existence, since 1979, and this is the second new office we have opened this year. It’s been our position for a long time that well handled claims can have a significant positive impact on indemnity costs for carriers, and we consider that high quality service is our most important corporate objective. That then leads to expansion.”
Ralph Adams, who will be the Claims Supervisor for the new St. Louis office, has 15 years of claims adjusting experience, the last 10 years of which he has spent as Claims Supervisor for DM&A’s Tampa and Miami offices. Adams stated “I enjoy working for DM&A because quality really matters here. And that concern and priority goes all the way to the top of the corporation. I’m pleased to have the opportunity to establish our new presence in Missouri.”
The new St. Louis office will offer all property and casualty claims services, as well as Workers Compensation fraud investigation.
One recent development that has sped up DM&A’s expansion plans is the formation of a National Quality Control Center at its Los Angeles headquarters. The National Quality Control Center is responsible for product quality throughout DM&A’s independent adjusting and investigation offices nationwide, using technology such as digital photos, scanned documents and emailed reports to centrally review each claim before it is closed.
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