Lloyd’s Ark Syndicate Moves to “All in One” Electronic Claims Processing

May 19, 2011

Slowly, but surely the electronic revolution is gaining ground at Lloyd’s and throughout the London market generally. Ark Syndicate Management Limited at Lloyd’s became the latest to make the jump with the announcement that it has “gone live” with its “DOCOsoft claims solution.

“Ark has adopted the DOCOsoft package, an ECF2 (electronic claims file) workflow solution, to enable its claims process to become quicker and more efficient,” said the announcement. DOCOsoft is an Irish document management and workflow software provider.

The program offers Lloyd’s and insurance company underwriters an “‘all in one’ ECF2 workflow application across both markets in London, processes real-time claims workflow triggers that will seamlessly extract relevant information from Ark’s in-house insurance systems. The solution will alert Ark’s claims teams with the latest claims data through real-time dashboards.”

It also features a “single sign-on link to the ECF2 claims acceptance screens,” which will make Ark’s entire claims process faster and less cumbersome. The solution will also enable Ark’s claims operations team to organize and manage functions such as peer review, workload assignment and claims authority limit controls.

James Masson, Head of Claims & Legal, Ark Syndicate commented: “We are confident that the DOCOsoft claims system will enable our claims team to enhance the service it provides to our clients and assist us in meeting the Claims Adjusting and Management requirements in the Lloyd’s Minimum Claims Standards.”

DOCOsoft Managing Director Aidan O’Neill added: “DOCOsoft has operated in the Lloyd’s market for over 12 years, providing claims, workflow, document management and scanning solutions. We have worked with Ark since 2007 and look forward to continuing to support them as they meet the London Market claims challenges that lie ahead. Ark has become the sixth Lloyd’s syndicate to adopt the DOCOsoft claims solution.”

Source: DOCOsoft www.docosoft.com

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