SAP Speeds Up Claims Processing for Capita

March 2, 2005

SAP AG and Capita Insurance Services (Capita) announced that Capita, a UK provider of business support services to the insurance market, is using insurance industry-specific software from SAP to further enhance the efficiency of its service to clients.

Capita is the first company in the UK insurance industry to implement SAP Claims Management, deploying the application from the SAP for Insurance industry solution in just six months. The SAP rollout is part of Capita’s ongoing investment strategy to deliver intelligent outsourcing solutions to the insurance industry.

“With the integration of SAP, we anticipate major productivity boosts
resulting in not only improved customer service levels but also significant cost efficiencies,” said Sal Laher, IT director, Capita Insurance Services.

“The flexibility of SAP Claims Management allows us to easily adapt our claims business processes to the unique requirements of our clients. Capita is the first in the UK insurance industry to adopt such a system. In addition to processing customer claims more quickly and reliably, with SAP we have a compelling proposition that sets a new standard for the industry.”

Capita’s primary objective with the deployment was to accelerate claims processing by improving information availability. Powered by the SAP NetWeaver platform, SAP’s insurance industry-specific solution is enabling Capita to source value-added information via customer portals and a data warehouse for management information.

With SAP Claims Management, Capita now has a single, integrated solution to better meet the increasingly diverse requirements of insurance clients while allowing for greater efficiencies and a reduced cost base for insurance customers.

Capita employees have reportedly gained an integrated desktop solution to manage workflow from start to finish. Staff also benefit from powerful customer relationship management and business intelligence tools to collect, combine and analyze all relevant information needed to help resolve claims more effectively.

The solution has reportedly enabled Capita to support its evolving business processes across the entire claims life cycle from notification through to settlement.

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