Claims Writing Coach

Here are a few additional word choice issues I see as I give my webinars and seminars on claims writing... Read More

The following bullets point out random errors in word choice. You may not lose a client because you make a... Read More

Today, the Claims Writing Coach is taking a brief reader survey to found out the most embarrassing or costly writing... Read More

Old-fashioned words and phrases clutter up claims letters, detract from a professional image and do not belong in your templates... Read More

Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often stodgy,... Read More

While it is proper to admit not being sure of a fact, some claims people get carried away with the... Read More

In my book, The Elements of Business Writing (Pearson Education), I have a section on “Misused and Troublesome Words.” Among... Read More

After the comma, the second most difficult punctuation mark to master is the apostrophe. Apostrophes are troublesome because there is... Read More

Like their brethren in property/casualty and life/health, workers’ compensation claims professionals write a lot. They write to physicians, lawyers, claimants,... Read More

How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that... Read More