Property Claims Customer Satisfaction

April 15, 2013

The “2013 Property Claims Satisfaction Study,” published by J.D. Power and Associates, is based on more than 5,500 responses from homeowners insurance customers who filed a property claim between May 2011 and January 2013. The following insurance companies ranked highest in property claims satisfaction. Based on a 1,000-point scale here’s how they stacked up:

Customer Service Index Ranking

Amica Mutual 907
USAA* 904
Encompass 867
The Hartford 858
Nationwide 858
Erie Insurance 856
Automobile Club of Southern California (AAA) 853
MetLife 853
Auto-Owners Insurance 849
American Family 844
Liberty Mutual 839
Allstate 838
Travelers 834
State Farm 832
Farmers 825
AAA NCNU Insurance Exchange (Formerly CSAA) 819
Safeco 817
Industry Average 832

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings. Included in the study but not ranked due to small sample size are: Alfa Insurance; Cincinnati Insurance; Fireman’s Fund; The Hanover; and Shelter.

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