Here are a few additional word choice issues I see as I give my webinars and seminars on claims writing...
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Articles by Gary Blake
Gary Blake is director of The Communication Workshop, offering claims writing webinars and seminars to claims professionals throughout the US, Bermuda, Canada, and the UK. Blake is the author of The Elements of Business Writing (Pearson Education), used at more than 100 insurance companies. He has written about claims writing for a number of industry publications. His e-mail is garyblake725@gmail.com.
The following bullets point out random errors in word choice. You may not lose a client because you make a...
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Today, the Claims Writing Coach is taking a brief reader survey to found out the most embarrassing or costly writing...
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Old-fashioned words and phrases clutter up claims letters, detract from a professional image and do not belong in your templates...
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Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often stodgy,...
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While it is proper to admit not being sure of a fact, some claims people get carried away with the...
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In my book, The Elements of Business Writing (Pearson Education), I have a section on “Misused and Troublesome Words.” Among...
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After the comma, the second most difficult punctuation mark to master is the apostrophe. Apostrophes are troublesome because there is...
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Like their brethren in property/casualty and life/health, workers’ compensation claims professionals write a lot. They write to physicians, lawyers, claimants,...
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How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that...
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