Articles by Don Jergler

Catastrophe, resilience, automation, digital transformation, personalization of the claims experience, talent strategies, operational flexibility—there are a mouthful of trends to... Read More

Excitement about adopting artificial intelligence technology is palpable in the insurance industry, but the reality is that while most carriers... Read More

Stellantis NV is considering tapping electric-vehicle technology from its Chinese partner Leapmotor to help lower costs across its mass-market European... Read More

The Los Angeles wildfires that kicked off 2025 not only sped up a statewide homeowners insurance market pullback, they also... Read More

At FM, claims managers and claims professionals are taking a “trust-but-verify” attitude about the integration of artificial intelligence into their... Read More

The high-speed train crash that killed 45 people in Spain on Sunday may have been caused by a rail fracture... Read More

Gallagher Re estimates that the total insured value exposed in the L.A. fires represents a one-in-35-year return period, a new... Read More

One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get... Read More

The reduced volume was mostly driven by favorable weather and reduced catastrophe activity. The decline extended across cat and non-cat... Read More