Lemonade Taps USAA Exec For Claims Lemonade, the startup insurer that is using smart-phone technology to challenge legacy carriers for market share, has hired the former chief claims officer for USAA. Lemonade appointed Sean Burgess as its chief claims officer. …
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power said. The market-research firm’s 2021 U.S. Property …
You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …
Auto body shop owners may know better than anybody how well insurance companies take care of their customers. A report card released this week by an industry publication suggests that if you’re looking for exceptional results, don’t look to the …
A former San Francisco deputy sheriff who hooked up with one of the inmates at her jail and plotted with him to file a $67,000 insurance claim was sentenced last week to 14 months in prison. Thursday’s sentencing of April …
Mitchell International showed off its connections to big-name tech companies this week in announcing the launch of two insurtech products: One is an augmented reality “smart glasses” tool for auto collision repairs developed in conjunction with Qualcomm Technologies; the other …
For years, insurance industry observers have been predicting that home telematics products would transform the insurance industry by forcing carriers to take on the role of damage preventer instead of just claims payer. Insurers are still experimenting. But one company …
USAA, a national property/casualty insurer serving more than 12.6 million active and former military members and their families, has joined the Geospatial Intelligence Center (GIC), an insurance industry consortium spearheaded by the National Insurance Crime Bureau (NICB). The GIC combines …
Hurricane Harvey has set a U.S record, according to the National Weather Service, dumping 51.88 inches of rain in parts of Texas. As the tropical storm moves over southern Louisiana, claims catastrophe teams are moving in to devastated cities in …
Teams of insurance adjusters were mobilized Friday in Texas cities closest to Hurricane Harvey’s expected path of destruction. Hurricane Harvey made landfall late Friday evening as a category 4 hurricane. According to AIR Worldwide, “the eye of the storm crossed …